Terms & conditions

An online estimate is a range, not a bid — it’s built from the home size, inventory, and details you give us, and covers the crew, truck and any special handling you select. You pay for the hours we actually work, billed to the quarter hour after a 3-hour minimum. If the job runs over the top of your quoted range on labor alone, we absorb the difference.

No deposit is required to hold a date. You may save a card when you book so there is nothing to settle on the day — nothing is charged to it until after your move.

You may cancel or reschedule up to 48 hours before your arrival window at no charge. Cancelling inside that window is a flat $150, charged to the card on file if there is one and invoiced if there is not. A crew turned away on arrival may be billed at the 3-hour minimum instead.

Rates are the hourly crew rate shown at booking, plus travel: a flat $45 inside the Denver metro, or $1.15 per loaded mile elsewhere in Colorado. Stairs, long carries and elevator waits are never an upcharge, and weekend rates match weekday rates.

Payment is due when the job is marked complete. You can settle it yourself from the invoice in your move portal, or we charge the card you saved at booking — for the hours actually worked, never the estimate. Card payments are processed by Stripe; we never see or store your full card number. A staff member may instead record a payment taken by check or card over the phone.

Flatirons Movers is licensed, bonded and insured (PUC 00412). Our crews take standard care in packing, handling and transport, but a move carries inherent risk to items and property. Report any loss or damage within 7 days of the move so we can open a claim — later reports may not be recoverable. This is a summary; the coverage terms in your bill of lading control.

Booking with a mobile number means you may receive a small number of transactional texts — a booking confirmation and a one-time post-move follow-up. Message and data rates may apply, and you can reply STOP at any time. See the privacy policy for how that number and your other details are used.

A review you submit after a completed move is published on our reviews page as written, including the star rating — we don’t filter by score. A referral code is valid for one discount per new customer at the terms stated when it’s issued.

We may update these terms as our services change. The terms in effect at the time you book are the ones that apply to your move.

Flatirons Movers · 5910 S University Blvd, Ste C18-253, Greenwood Village, CO 80121 · 720.437.4198